Business Revolutionized Overnight

Problem: Keeping up to speed is a priority for ICI Worldwide (ICI). They work as a go-between for U.S-based clients and offshore manufacturers. ICI facilitates facilitates purchase orders, handles manufacturing terms, oversees delivery, and manages vendor quality. Their existing IT systems were able to track some of these functions. But receiving purchase orders and negotiating vendor bids was labor intensive — it involved multiple spreadsheets and LOTS of phone calls. This meant a superhuman effort with their staff working around the clock during peak times.

Solution: ICI realized they needed a better IT solution and infrastructure. The company chose Marquam Group to develop a custom purchase order module using Microsoft systems. The Marquam Group team worked with ICI to identify and document requirements for business process improvements and then they developed custom IT solutions to meet these. Thanks to Marquam's solution, ICI's business revolutionized overnight. The new system converts deals into purchase orders and initiates the transaction. It features a security system that allows all users - staff, vendors, and customers - to have access to only the data they need and none that they don't. Employee morale skyrocketed and costs went down since the new system required significantly less staffing to process orders. Best of all, ICI's customers are more satisfied by the reduced time it takes to finalize a deal.